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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in that condition as you received, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@maplestar.ae to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Maplestar computer
Attn: Returns
MapleStar Computer L.L.C, Dubai Sikka 22 street Al Souq Al Kabeer 43 Gateway Hotel
Dubai - United Arab Emirates

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least five (5) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+971 (58) 849 4679
support@maplestar.ae

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